These are the initial questions suggested. Obviously this is not the entire remit of the SEG - these are simply questions to which the answers will be needed. Also look here.

• What do the end users indicate they want in an OS?
• What do the end users *really* want in an OS? Take their raw answers and determine the underlying issues behind their requests.
• What OS, applications, and hardware setup is the user sample currently running, and what would they like to be running? What are they currently dissatisfied with in the system they're using?
• Exactly what applications and OS features are desired by end users? Give percentages of sample, so we know which are most important and by how much.